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Now onto this week's podcast episode:

Klaus Grim's mother-in-law wanted one thing: her husband beside her at night. They'd been married more than forty years, her prognosis was poor, and everyone knew the time left was short. But the hospital she'd landed in didn't allow family to stay overnight. It wasn't cruelty — just a policy, written by no one in the room, enforced by nurses who hadn't made it.

Klaus is a PA in emergency and urgent care, and a coach on our team. For months he's been living on the other side — not the clinician, but the family member, the advocate, the one making phone call after phone call inside a system that wasn't his own. And what he learned is worth holding onto before any of us need it: the skills that carry you through a crisis are the ones you build when things are calm.

That kindness wasn't soft — it was strategy. Instead of "How could you do this?" Klaus asked, "What can I do to help support this?" He came from curiosity, asking the nurses what the process was and who the right person to talk to might be, and after being bounced around more than once he reached someone in a disability office who could make an accommodation no one else had known existed. His mother-in-law got her private room. Her husband got to stay. Those last weeks got to be theirs.

The coaching showed up everywhere. Acknowledging and validating whatever the family was feeling — anger, sadness, exhaustion — so they felt heard. Open-ended questions instead of yes-or-no ones. And the hardest skill of all: silence. Sometimes, Klaus said, he simply stepped back and let his presence be the whole offering, because breaking the quiet would have been for him, not for them.

None of it is selfish. Taking care of yourself isn't a massage or a pedicure — it's building the capacity to stay present when everything around you is chaos. And you can't build it in the middle of the storm.

Here's my question for you this week: what's one small self-care skill you could practice now, while things are steady, so it's already yours when a crisis comes?

🎧 Listen to the podcast sneak peek episode below and listen to the full episode on YouTube, Apple, Spotify, Podbean, or Amazon Music.

Stay mindful and keep leading,
Lillian
Founder & CEO

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