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Hello Reader,

Klaus opened this week's episode with a scene I have watched play out again and again: a team doing everything right, and still feeling stuck.

Staffing pressures. Policy changes nobody asked for. The handoff between two departments that breaks down at the worst possible moment. The instinct, when we are inside it, is to look around the table and decide the problem is us. Our team. Our communication.

But often it isn't. Often the team is bumping into the larger system around it and mistaking the wall for a personal failing.

Gillian named the move that changes this, and it is smaller than you would think. When something goes wrong, we land on blame fast: a person, another department, leadership. Blame feels like clarity. It is rarely the whole picture. The shift is from blame to curiosity — what else might be happening here that I cannot see?

There is a version of this I keep coming back to. When you are certain you are right, assume the other person is at least 10% correct, and go looking for that 10%. Pause for three seconds before you react. Ask the question instead of reaching for the verdict.

Amy Edmondson's research on hospital teams found something that still surprises people: the higher-performing teams reported more errors, not fewer. Not because they made more mistakes, but because they felt safe enough to name them and learn. The teams that looked flawless were often the ones too afraid to speak.

That is the heart of Systemic Team Coaching®. A neutral lens in the room, the quiet voices invited in, and a team finally able to see the system it is standing inside of instead of blaming itself for the weather.

Here is the reframe I loved most. When a coach steps into your team, it is easy to hear "they think we need fixing." But you could just as easily hear it as: someone wants to invest in us.

We are opening a small number of pro-bono team assessments right now, and the slots are limited. If your team is doing everything right and still feels stuck, that is exactly the conversation worth having. We are only one conversation away. Book a call at transforminghealthcarecoaching.com.

🎧 Listen to the podcast sneak peek episode below and listen to the full episode on YouTube, Apple, Spotify, Podbean, or Amazon Music.

Stay mindful and keep leading,
Lillian
Founder & CEO

You spoke, we listened! Thanks to everyone who responded to our poll.

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